Frequently asked questions
- 01
To place an order, add items to your Shopping Bag while browsing the site. Click the Shopping Bag icon to review your selections. You can add or remove items at any time. Once you have made your final decision, proceed to Checkout and submit your payment details to finalize your order.
- 02
We accept Visa, MasterCard, American Express, and Discover through secure online processing via WIX Payments. Additionally, you can use PayPal to pay using your credit card or checking account without sharing your financial information.
- 03
We strive to ship your order as quickly as possible. **Domestic Orders:** Primarily shipped via USPS Standard Post with a 3-8 day delivery time. Other shipping options are available during checkout. You will receive a confirmation email with your tracking number upon shipment. **International Orders:** Options include USPS or Fedex. Duties and taxes are the responsibilities of the recipient. **Risk of Loss:** Title to products and risk of loss passes to you when we deliver these items to the carrier.
- 04
We strive to describe our items as accurately as possible, but if you are not satisfied with your purchase, you can return it. Contact our Customer Service within 14 days of delivery to get a Return Authorization Number (RA #). All products must be returned in new condition, in original packaging, and with tags attached. Returns must be received within 30 days from the date of order for U.S. & Canadian customers and within 60 days for International customers. Shipping and handling fees are not refundable. For exchanges, return your item for a full refund and place a new order. Refunds will be issued in the same form as the original purchase. Shipping and handling charges are not refundable unless you receive a defective or wrong item. Please allow 1 to 2 billing cycles for the refund to appear on your credit card statement.
- 05
You can reach us at P.O. Box 45031, Boise, ID 83711. Email us at [info@buttfurr.com](mailto:info@buttfurr.com) or call us at 208-340-0329.
- 06
To maintain the softness and durability of your Butt Furr shorts, machine wash them in cold water with like colors. Tumble dry on low heat or hang dry. Avoid using bleach or fabric softeners.
- 07
Absolutely! Butt Furr shorts make excellent gifts. During checkout, you can select the gift option and include a personalized message.
- 08
Refer to our size chart on the product page. Note that Butt Furr shorts run large, so consider sizing down if you prefer a snug fit.
- 09
Yes, we offer expedited shipping options at checkout. You can choose the delivery speed that best suits your needs.
- 10
Microfurr is a proprietary fabric developed by SYH Industries LLC. It is known for its luxurious softness, comfort, and durability, making it perfect for casual wear.
